Employee broke my antenna trying to remove then taped it back onto car as if to "fix it so I could continue" but then fell off inside the car wash and no one would stop (even after hours as promised) to see if it could be found. Was also promised that someone would call me with search update and never happened. I tried calling their office number and all I get is a busy signal. Guess who'll be there at 730am tomorrow morning in the front of the line waiting until someone checks for my antenna.
Guy giving instructions said to park. I thought this was strange but there was someone right in front of me so thought they'd tell me to change to neutral when it was time. Nope. Instead my car wouldn't move so I hurriedly changed it to neutral. The same guy who shouted Park pointed at the sign where it says no braking and put car in neutral. He basically acted like I was a complete idiot. Came home and my car still wasn't totally clean. I will NOT be going back even if the location is convenient.
Excellent. These guys do an incredible job. My Mazda and BMW are always clean and shiny.
Will not be returning to this car wash again.
Girlfriend and I are pretty particular about our cars and the condition that we keep them in - unfortunately, when my girlfriend had her car washed here she left with some 20-30 nicks / small etches in her windshield. Our guess is the pre-wash with the handheld brush had a bunch of sand or rocks in it OR the car wash brushes themselves weren't clean.
Regardless, when she tried to approach them about it the staff members talked down to her, the manager (Kevin Lynde) laughed in her face. He eventually told her that if she could get an estimate from a windshield repair company that included a statement that the car wash could at all be responsible, then he would pay in full for the replacement. He would not put this in writing, but gave his verbal word and shook on it.
The next day, my girlfriend did get an estimate from a reputable Portland-area windshield repair company. That company stated that they have seen this happen with car washes before and it is entirely feasible for the car wash itself to be responsible. When Kevin was made aware of this, he got angry and shouted. He went back on his word and did not cover the full cost of replacement.
Phone number doesn't work, doesn't have business hours posted
Classic Car Wash is a US Car Wash based in Clackamas, Oregon. Classic Car Wash is located at 10189 SE Sunnyside Rd, Clackamas, OR 97015, USA.
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